Welcome to Trillian! Start here to get up and running quickly. We hope you enjoy Trillian and we're always interested in hearing your feedback!

Thanks for choosing our software,

~The Cerulean Studios Team

Installing Trillian for iPhone

From This Browser

If you have iTunes installed on this computer, or if you are viewing this page on an iPhone, you can buy from the App Store:

Click here to get Trillian from the App Store

Finding Trillian on iTunes

You can purchase Trillian for iPhone using the iTunes software on your desktop computer:

Trillian will be purchased and downloaded to your iTunes Library:

The next time you sync your iPhone, you'll have a new Trillian icon!

Finding Trillian on Your iPhone

If you wish to purchase and install Trillian directly from your iPhone then you can find us on your iPhone's built-in App Store:

Search for Trillian on iPhone's App Store.

Tap on Trillian by Cerulean Studios, LLC.

Registering

Do you already have a Trillian Account?

If you're new to Trillian you'll need a Trillian Account. Our new network which not only keeps your settings synchronized between devices and Trillian for Web, but allows for secure communication with other Trillian users using enhanced features that we wouldn't be able to implement without our own network.
If you already have a Trillian Account you do not need to register for a new account. Just sign in with your existing username and password. If you forgot your username, or lost your password, you can have either mailed to you by visiting the Trillian Account management page on our web site.
To add your account to Trillian for iPhone, tap the Trillian icon on your iPhone's home screen then add an account:

1. Enter your Username.
2. Enter your Password.
3. Tap the Sign in button.
   Trillian will sign you in and remember this account for subsequent use.

Registering your new Trillian Account within Trillian for iPhone

You can register a new Trillian Account right on your iPhone!
Tap the Trillian icon in your iPhone's home screen, then add a new account:

You'll need to enter some details on the following two pages:

1. Choose a username. It must start with a letter, contain between 6 and 64 numbers and letters, and contain no symbols other than a period (.) or underscore (_).
2. Enter your email address.
3. Type in the two obfuscated words you see above, to prove you're human.
4. Tap Next.
5. Create a password. It will be case-sensitive; you may use any combination of letters, numbers, and punctuation that you wish, between 6 and 64 characters in length.
6. Enter your password again, just to be sure you entered it correctly.
7. Click the security question drop down button for a list of choices.
8. Enter the answer to your security question as you would remember it later. This is important because it is the only way you can recover a lost password.
9. Tap Next.
   If there is a problem, Trillian will ask you to solve it.
   You will now have a new Trillian Account that you can use with Trillian for iPhone, Trillian for Windows, Trillian for Mac, Trillian for BlackBerry and Trillian for Web! Moving between different platforms has never been easier, as our network will keep your settings synchronized between your different locations.
   Once you've signed in with your new account, you'll see the screen below:

Getting Around Trillian for iPhone

Contacts Tab

The contacts tab will show you your Trillian contact list, where you can initiate conversations with your friends or add new contacts.
Offline contacts won't show up if you have Trillian configured to hide offline contacts. This setting can be found in your iPhone Settings App, in the Trillian section.
You can add a contact using the Contact tab's [+] button in the upper-right.
You can search for a contact using the search box at the top of the contact list. If you can't see the search box, you may have to pull your list down further to reveal it.

Favorites

If you have a large contact list, you'll be able to become better organizes by adding your most often used contacts as favorites. To designate a contact as a favorite, simply click on the blue arrow to the right of their contact list entry and then tap the "Add Favorite" button. They'll now show up in your Favorites tab!
Tip: If you ever delete Trillian from your iPhone, your favorites list will be cleared.

Chats

All ongoing conversations appear in the Chats tab.
Every entry in the Chats tab is also shown as a tab at the top of every conversation window, so you don't always need to come back to the Chats tab to switch between open conversations!
The most recent unread message for any chat is listed along with the entry.
To close a chat, slide your finger from right to left over the entry then delete.
To close all chats at once, press the Edit button then the button that looks like a trash can.
To begin a new conversation, tap a contact in your Contacts tab. If the contact isn't in your list, press the [+] button in the upper right of the Chats tab to manually enter their details.

Accounts

The Accounts tab is where you can change your status, manage connections or change how you look to others.
To set your status, choose between the status options shown in the center of the page: Offline, Away, Invisible.
To sign out, scroll to the bottom of the page and Sign Out.
Tip: Closing Trillian doesn't sign you out automatically. You stay signed on in the background (using our advanced Octopus servers) so that we can send you Push Notifications when you get a new message!
You can edit your icon (seen by others in their contact lists) by tapping your icon in the upper-left. Trillian will let you choose an existing photo from your iPhone or take a new one with the camera. Afterwards, you can crop the image for fine tuning. If you wish, you can choose from our icon collections such as Holidays or Halloween. We add more icons (and collections) over time!
To add an account, press the [+] in the upper-right. See the next section for more information.
To manage an account, tap its entry. You'll be able to manually set it online or offline by sliding the On/Off switch at the top of a particular account's screen.

Adding IM Accounts

To add an account on an IM service, make sure you have an account with that particular service. Then click the Accounts tab:

1. Tap the Accounts tab.
2. Tap the [+] button at the top-right.
3. Choose the appropriate service for the account you're adding..
4. Input your username on that service. Note that some services use full email addresses.
5. Input your password to that account.
6. Tap the Done button.

Settings

Changing Trillian's Configuration

All of Trillian's settings are located in the iPhone Settings app:

1. Push your iPhone's Home button.
2. Find and tap Settings app.
3. Scroll down to Trillian and tap it.
   You will see all available settings for Trillian. Below we list the major sections and a description of each setting:

Contact List

Avatars

When disabled, Trillian will not show buddy icons in all applicable areas including contact list, favorites, and chats.

Groups

Contacts are separated into groups that you, or your IM networks, specify. You may combine them all into one group (named "Contacts") by switching this off.

Offline Contacts

Set to Show if you would like your offline contacts to be intermingled with your online contacts.
If you Hide offline contacts you may still find them using the search bar at the top of the contact list. This is the default option.
You may also Group offline contacts into one big "Offline Contacts" group.

Sort Contacts By

By default, contacts are sorted by Name. If you choose to sort by Status you'll see "Online" contacts first, followed by contacts that are set "Away".

Chats

Allow Landscape

You can force Trillian to always display in a portrait orientation by disabling this setting. This is useful if you are typing while lying down or if you are busy with other things during conversations.

Enable Autocorrect

When disabled, Trillian's keyboard input will not try to autocorrect as you type, even if you have autocorrect enabled in your iPhone settings.

Notifications

Status Sounds

Ding dong when your contacts sign on or off, even when Trillian is not on the screen.

Message Sounds

Sending/receiving message sounds can be disabled by switching this off.

Vibrate on Unseen

Vibrate your phone when you receive a new message that hasn't been seen on one of your other signed on devices.

Vibrate All Messages

Vibrate for every message you receive.
When disabled, Trillian will show a popup text notification for every message you receive.

Push Names Only

This handy privacy feature hides the actual message when showing a text popup notification; you'll see just their username. Tap the "view" button or load Trillian to read the full message.

When Exiting Trillian

Sign Off

Set when you would like Trillian to sign you off. Immediately will sign you off the moment you exit the Trillian app. You may set a time period between 5 minutes and 7 days to remain signed on while you are not using the app.

Set Away

If you exit the Trillian app but stay signed on, you can enable this option to set your status to Away.

Message

Away message to use if you have the above feature enabled. If left blank, Trillian will automatically set you away with a timestamp, e.g. "Away since 8:20AM (GMT-4)". You may set this to anything you want, e.g. "I'm away from my phone". Trillian will substitute %time% with a timestamp for you were marked away, for example "iPhone pocketed %time%" may turn into "iPhone pocketed 8:20 AM (GMT-4)". If you're signed on to Trillian elsewhere, users may not even see that you're away because those other resources will be online and take precedence.

Debug

Diagnostic Log

When enabled, Trillian will create diagnostic logs that are useful for reporting bugs to Trillian's developers. These logs can be sent by signing out and clicking the "About" tab at the bottom of Trillian's sign in screen, where you'll find a button to manage diagnostic logs. Each log will be listed with a date and time. Tapping an entry will send the log to our developers. In most cases we will require the last three logs. If you are comfortable reporting software bugs please review our Bug Reporting Guide for instructions on how to access our Bugzilla. If you submit a bug then please reference the date & time that your debug logs were sent.