FACEBOOK popup on login
Hi,
All is good with the facebook chat in Trillian excpet for the popup
on first login and connection that tells me I'm connected to
facebook chat. I have no other issues while chatting with facebook,
like the reported chat windows re-opening.
Am i missing a setting? It is really annoying to have to close that window every time on login.
Any insight would be appreciated.
Thanks,
O.
Support Staff 2 Posted by Glenn on 04 Aug, 2012 11:30 AM
There is a checkbox on the login that says something to the effect of remember me or keep me logged on. Check that box and it should remember your settings.
3 Posted by drwind on 04 Aug, 2012 12:35 PM
Hi Glen,
Do you mean on Facebook login on their page? If so, that has always been checked. Or do you mean in Trillian? If so, I can't see that setting anywhere.
Please advise.
Thanks,
O.
> From: [email blocked]
> To: [email blocked]
> Date: Sat, 4 Aug 2012 07:29:45 -0400
> Subject: FACEBOOK popup on login [Windows questions]
>
Support Staff 4 Posted by Glenn on 06 Aug, 2012 11:12 AM
It might work to reset the connection entirely. Did you try removing and recreating the Facebook connection (Preferences->Accounts)? You can try this from Trillian first and if it is successful, you're okay.
If you're not successful, try removing it from Trillian and removing access from Facebook (via your browser). To do this, go to Facebook and click the menu in the upper right (down arrow next to "Home") and choose "Account Settings" then "Apps" (from the left). Click the 'x' to remove Trillian. Then restart Trillian and recreate the Facebook connection (Preferences->Accounts). It should prompt you to allow access. Allow access and you should connect.
Please let me know if this did not work.
5 Posted by drwind on 07 Aug, 2012 08:34 PM
Hi Glen,
I removed and re added the Facebook account in Trillian. This seems to have fixed the problem. If it persists I will try your second suggestions. If that fails, I will be in touch. Thanks for your help.
Cheers,
Orest
> From: [email blocked]
> To: [email blocked]
> Date: Mon, 6 Aug 2012 07:12:47 -0400
> Subject: FACEBOOK popup on login [Windows questions]
>
6 Posted by drwind on 10 Aug, 2012 10:19 PM
Hi Glenn,
The problem continues. I have tried both of your suggestions. I have attached a screen cap of the popup I get anytime I open Trillian or disconnect from facebook in trillian. It also seems that even though I disconnect facebook in Trillian it automatically connects on its own again shortly after and again provides the same popup.
Any help or ideas?
Thanks,
Orest
From: [email blocked]
To: [email blocked]
Subject: RE: FACEBOOK popup on login [Windows questions]
Date: Tue, 7 Aug 2012 20:34:23 +0000
Hi Glen,
I removed and re added the Facebook account in Trillian. This seems to have fixed the problem. If it persists I will try your second suggestions. If that fails, I will be in touch. Thanks for your help.
Cheers,
Orest
> From: [email blocked]
> To: [email blocked]
> Date: Mon, 6 Aug 2012 07:12:47 -0400
> Subject: FACEBOOK popup on login [Windows questions]
>
Support Staff 7 Posted by Glenn on 12 Aug, 2012 09:54 PM
Would you be willing to try our latest beta version to see if the problem is resolved? The download link is: http://www.trillian.im/get/windows/beta/
Please install and let me know if you're still having issues.
8 Posted by drwind on 24 Aug, 2012 04:07 PM
Hi Glenn,
Tried the beta and the same window still pops up. Do you want me to try to remove the facebook account and trillian app in facebook once more and start from scratch now that Ihavethe new beta installed?
O.
> From: [email blocked]
> To: [email blocked]
> Date: Sun, 12 Aug 2012 17:54:48 -0400
> Subject: FACEBOOK popup on login [Windows questions]
>
Support Staff 9 Posted by Glenn on 26 Aug, 2012 01:03 PM
If you could giv eit one more try by removing and re-adding, I'd appreciate it. Let me know how it goes.
Thanks!
10 Posted by drwind on 26 Aug, 2012 04:29 PM
------ Original Message ------
From: Glenn
Date: 26/08/2012 09:03
To: [email blocked];
Subject: FACEBOOK popup on login [Windows questions]
Support Staff 11 Posted by Scott Werndorfer on 27 Aug, 2012 04:02 PM
Can you upload a screenshot of what you're seeing just to make sure we're thinking of the same screen? Thanks.
12 Posted by drwind on 28 Aug, 2012 09:20 PM
I have attached a screen shot as before...
Thanks. Look forward to hearing back from you.
O.
> From: [email blocked]
> To: [email blocked]
> Date: Mon, 27 Aug 2012 12:02:57 -0400
> Subject: FACEBOOK popup on login [Windows questions]
>
Support Staff 13 Posted by Scott Werndorfer on 29 Aug, 2012 12:45 PM
Thanks. It looks like the Facebook servers are actually sending you an instant message - I'm not sure why they are doing this, but unfortunately it's not something under our control to change. I'll write this down and see if we can figure out what they are trying to accomplish, as this doesn't seem to be a widespread issue.
14 Posted by drwind on 29 Aug, 2012 02:24 PM
If you could help me get rid of this that would be appreciated. It'd very annoying.
Thanks.
Orest
------ Original Message ------
From: Scott Werndorfer
Date: 29-08-2012 08:45
To: [email blocked];
Subject: FACEBOOK popup on login [Windows questions]