Contact List went MIA and without my Contact list...
naughtygirl4lyfe
via web
I run Trillian IM on Windows XP SP3 and only recently in the last 3 days , my contact list went MIA and I've tried uninstalling, reinstalling, installing older versions, etc. to regain access to my contact list (I use the Contact List to check my emails)help!!!!!!
-
Trillian™GCS01.jpg
140 KB
Trillian™GCS01.jpg
Comments are currently closed for this discussion. You can start a new one.
Support Staff 2 Posted by Don Petty on 31 Jan, 2012 08:44 PM
Try going to the "Preferences->Skins" section and change back to "No Skin" and see if it shows back up for you.
-Don
3 Posted by Sakkara (MidnyteBlu) on 31 Jan, 2012 08:47 PM
I already tried all that, even tried switching skins, etc.. nothing works.
4 Posted by Ginger on 02 Feb, 2012 01:05 PM
Same situation for me. Disappeared entirely!
Support Staff 5 Posted by Glenn Seibert on 02 Feb, 2012 01:25 PM
Here is something you can try:
Let me know if it still does not show up.
Glenn Seibert
Cerulean Studios
6 Posted by Sakkara (Midnyteblu) on 04 Feb, 2012 03:17 AM
tried it, still no contact list.....cry
Support Staff 7 Posted by Glenn Seibert on 06 Feb, 2012 01:34 PM
Okay, let's try something different... Shutdown Trillian. Then go to that path location that I mentioned in step 2 in my earlier message and rename the folder. Restart Trillian and let me know if you're able to see it. If you are, then you can move the subfolders from the "old" folder into the "new" folder (stuff like your log files, etc.). If you're not able to see it, let me know...
Thanks!
Glenn
8 Posted by Sakkara (Midnyteblu) on 07 Feb, 2012 09:26 PM
I tried that and didn't even find a file that says BUDDY.INI
9 Posted by Sakkara (Midnyteblu) on 07 Feb, 2012 09:31 PM
I don't even have a folder that says "Astra Account"
Support Staff 10 Posted by Don Petty on 08 Feb, 2012 09:34 PM
Can you run a search on your computer for "buddy.ini"? It's there but you may have installed to a different directory.
-Don
11 Posted by Sakkara (Midnyteblu) on 10 Feb, 2012 10:43 PM
I did search for Buddy.ini and found nada...
Support Staff 12 Posted by Glenn Seibert on 13 Feb, 2012 02:06 PM
You might need to search for hidden and system files, which is an advanced setting in Windows Explorer. In Windows 7, it should be in the C:\Users<Windows Account>\AppData\Roaming\Trillian\users<Astra Account>\ location.
Glenn Seibert
Cerulean Studios
13 Posted by Grimmie on 13 Feb, 2012 05:54 PM
Thanks guys, the buddy.ini fix worked for me, the contact list for one of my connections went invisible - I could expand some of the groups with the non-visible arrows, and clicking in the blank space opened a conversation window (albeit with a random contact).
14 Posted by Kari on 13 Feb, 2012 06:05 PM
This comment was split into a new private discussion: Contact List went MIA and without my Contact list...
I'm having the same issue but only partially. Skype, Yahoo & Astra won't connect. Only AIM and google chat are active and I have tried closing and restarting Trillian, even restarting the entire computer. This has been going on since 2/7 or 2/8.
15 Posted by Sakkara (Midnyteblu) on 13 Feb, 2012 09:18 PM
I run Win XP SP3 not Windows 7
Support Staff 16 Posted by Glenn Seibert on 13 Feb, 2012 09:23 PM
Try here:
C:\Documents and Settings<windows account>\Application Data\Trillian\users<astra account>
Glenn
17 Posted by Sakkara (Midnyteblu) on 13 Feb, 2012 09:31 PM
are you referring to this file?
18 Posted by Sakkara (Midnyteblu) on 13 Feb, 2012 09:34 PM
file in screenshot above only reappeared after I uninstalled Trillian and Re-installed it.
Support Staff 19 Posted by Glenn Seibert on 14 Feb, 2012 02:30 PM
Unlikely, but okay. Did that solve the problem?
Glenn
20 Posted by Sakkara (Midnyteblu) on 16 Feb, 2012 04:32 PM
nope contact list is still MIA
Support Staff 21 Posted by Glenn Seibert on 16 Feb, 2012 04:36 PM
Try installing Trillian to a different directory on your system and see if the problem follows. If the problem follows to the new installation let us know and we will see if we can figure out what's going on.
Glenn
22 Posted by Sakkara (Midnyteblu) on 16 Feb, 2012 11:58 PM
AWESOME NEWS! I moved my Trillian folder from C Drive/ Documents and Settings/ Sakkarablu to C Drive/Documents and Settings/ Default User and VOILA! Contact List Appeared!
Thank you Glenn!
Support Staff 23 Posted by Glenn Seibert on 17 Feb, 2012 11:52 AM
Excellent! Please let me know if you need further assistance.
Thanks for your patience!
Glenn
Glenn Seibert closed this discussion on 17 Feb, 2012 11:52 AM.