Chat history
Glenn
How do i delete chat history?
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How do i delete chat history?
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2 Posted by Glenn on 10 Aug, 2012 07:52 PM
any one there
Support Staff 3 Posted by Glenn on 10 Aug, 2012 08:52 PM
If you want to delete all traces of a conversation (including cloud stored history, if you're a Pro user with cloud history enabled), go to the History Viewer (on the Contact List, click Trillian menu->Chat History) and browse to the person who you'd want to delete history for. Once you can see the history, from the Action menu, click "Delete all...".
If you want to delete history from a local machine but do NOT want to delete it from the cloud, then go to Preferences->Chat History and find the location of your log files. Navigate there via Windows Explorer and find and delete the files (there will be more than one) for the username that you want to delete history for. Deletion of all files via Windows Explorer destroys the local copy of history but not the cloud copy of history (if you're a Pro user with cloud history enabled).
If you go to Preferences->Chat History, you can see the path where your history is being stored. Navigate to that folder and delete the files (this will not remove the log from the cloud if you're using cloud storage - only the local machine). To delete from everywhere, find the conversation through the History Viewer and delete it there.
To configure history, go to Preferences->Chat History and choose the appropriate options.
To enable (or disable) for a single contact, right-click their IM window and choose Options->Logging->On (or Off, or Default to follow Global settings).
4 Posted by saverysbills on 16 Jan, 2013 08:10 PM
I would like to delete all chat history from my work computer. When I went to the address of the log files, there was no "appdata\roaming\trillian\users\savery88\logs". I tried to delete the path anyway, but was not able to modify. Does this mean that the chats are not saved, perhaps because I do not have a pro account? I would prefer them to be not saved, and just want to confirm that is the case here. Thank you!
Support Staff 5 Posted by Glenn on 17 Jan, 2013 02:14 PM
You can find the path via Preferences->Chat History, just to confirm. That screen will also show you what is being logged. History will be logged locally regardless of whether or not you're a Pro user.
6 Posted by saverysbills on 17 Jan, 2013 09:12 PM
Thank you, Glenn. I followed the path, but there was no folder called "appdata." I would like to delete all records of my chats from my work computer, but am not sure how to do that when the file Trillian states is there, is not. Does the above path seem correct? If "appdata" is not there, is there a chance that my chats are not being saved?
Support Staff 7 Posted by Glenn on 21 Jan, 2013 02:06 PM
The appdata folder is a hidden Windows system folder. If you're unable to see it, you'll need to change your Windows Explorer settings to allow you to see hidden folders. It is definitely there - your Windows account wouldn't work properly without it.
8 Posted by saverysbills on 22 Jan, 2013 10:09 PM
Oh perfect, thank you! Apologies, I am new to the PC world so needed some help. Thanks again!
Support Staff 9 Posted by Glenn on 23 Jan, 2013 02:41 PM
You're welcome. Let me know if you need further assistance.
Glenn closed this discussion on 23 Jan, 2013 02:41 PM.