I have a similar problem with Trillian for Web from my "work"
Every try to log in to the Facebook chat gives me a small "speech
buble" reading "Unknown Translation" (Screenshot added). When I
klick on the Message I am shown a message that a Login with
Facebook is required (Screenshot added too).
System: Windows 7 Enterprise, Firefox 6.0.2. All other chats run
properly (ICQ, Microsfot Live, Astra). It could just be the old
Version of Firefox.
When I log at my computer at home, Facebook login runs without
problems (at least not more than normal).
This error occurs whenever Trillain Web tries to access the
It happens right after login to trillian web (the autoconnect) as
well as any manual try to switch Facebook chat to Online.
And now I checked it at home too:
Same problem, same message. Even when Trillian for Windows is
connected to the chat at the same time, Trillian for Web just says:
"Unknown Translation" whenever I try to login to Facebook chat.
This time with Windows 7 Home Premium and Firefox 7.0.1
You're supposed to be able to click the blue 'connect with
facebook' button. What happens when you do this? You should be
brought to a Facebook login page and be able to enter your username
2b) Astra, ICQ and MS Live Messenger are logged in
I am not logged in into Facebook chat. One Message "Unknow
Translation!" is showing (as seen in my first post).
2c) I try to manually Log into Facebook chat using the symbol
for the chat.
Imediately another "Unknow Translation!" bubble appears above the
other (I tried this until I got two rows of them, see attached
file). The icon for Facebook changes shortly but goes back to
disconnected after the error appers. So I guess the Click Event for
"Connect to Facebook" is fired and processed.
3) I click on the Text, get directed to the second page from my
first post, I fill out the Facebook Login page and am connected to
Facebook Chat for the moment.
4) Trying to either reconnect to facebook (disconnect + connect)
or starting a new instance of Trillian for Web gives the behavior
under 2b again.
5) I sign out of Trillian for Web and close the browser.
6) I start Trillian for Windows again.
6b) Trillian for Windows has correctly connected to all my chats
(inlcuding Facebook) and the Facebook Newsfeed despite all the
problems the Trillian for Web has.
As a Programmer my best guess is:
Something goes wrong between retrieving the Facebook
username/password or token from the Trillian Server and before
saving it in the running instance of Trillian Web. Apparently
entering the account information gives a valid facebook-chat-login
token that gets saved and used correctly.
But whatever Trillian for Web transmits during a atempt to login to
facebook is != what Trillian for Windows transmits during the
exaclty same action (if it even tries and doesn't falls over some
Exception before ever sending anything).
What I could do:
The best Idea I have is to have a wireshark running to see if
username/password are evens sent to the facebook servers as well as
intercepting the message. But with all the stuff windows/my browser
sends I need to know what Filter options to use (i.e. what
protocolls are used, what the Name/IP adress of the Facebook Login
servers will be). I could even try to do this in a Virtual Machine
to have a clean environment.
OK, so to be clear, you're able to connect to Facebook chat but
only ONCE per session, and each time you're forced to
The Unknown Translation should actually read: "Trillian needs
your permission to connect to Facebook Chat" or something along
those lines. I'll jot this down and get it fixed. I think we know
why this is happening, we need to do some upgrades to the Trillian
for Web product to adhere better to some of the new Facebook
authentication requirements. We're hoping to get this finished in
the next few weeks, at which point the problem should be resolved.
Thanks for bringing it to our attention!
I can't log into Facebook from Trillian anymore from my PC. And
when i could I couldn't activitate chat. When I try I get a window
that says that a browser will open and to click when permission
granted. All the browser says is An error occurred with Trillian.
Please try again later. Feel like it's circular. I've changed my
password, shut Trillian down and rebooted it, logged in and out of
FB. Where do I go from here?
Trillian was working fine on my laptop (Windows 7 64-bit) which
is currently in getting repaired.
On my desktop machine (Windows XP SP3 32-bit) I connect to facebook
but the chat won't connect at all.
So when I hover over the Facebook connection icon it says
Online, but right click and hover on chat> and it shows the
options Connect (or Reconnect if I've already tried) and
Disconnected with a tick before it, or Disconnected (due to an
error) with a tick before it.
I've tried rebooting, re-entering my details and nothing. I'm
not seeing an error message (so have no idea what the error it's
disconnecting chat for is) and I have authorized it in
Current version is TrillianAstra version 4.2 Build 27 Pro
Trillian makes it so much nicer to use FB Chat than the web
interface of the site and hope that this can be sorted out quickly